Ordering Information
Contact Info for orders:
Email:
mysticvoodoo@mysticvoodoo.com

Ordering by mail
Send a gift
Shipping Charges
Important Shipping Notes
International Orders
Rush Delivery
Questions
Order Form

Ordering by mail:
For offline ordering by check, or money
order, please make it out to:
The Mystic Voodoo
Orders can be placed via
email:
mysticvoodoo@mysticvoodoo.com, or, you may print out an
order form and mail it to the address below:
The
Mystic Voodoo
P.O. Box 313
West Liberty, IA, 52776

Need to send a gift?
Let us take care of it for you! We will
ship your gift and enclose a free Voodoo Mystic gift card with your personal
message! We will even gift wrap your items free!
At
no additional charge, your items can be sent to the gift recipient and the
invoice to you. That's right, your items will be gift wrapped and sent to the
gift recipient with a free gift card personalized with your
message! All for free!
How: When checking out, there is an extra text box for additional
instructions. Type your message here and any special instructions we
should know for sending your gift. Feel free to
email
us if you are uncertain or have extra special needs.
Example: To
Sarah. Sending love and light for your
birthday. Love Mom.

Shipping Charges - USA only
(standard shipping):
Merchandise Total Shipping
Charge
| $0.00 - $9.99
USD |
$8.95 |
| $10.00 - $49.99 USD |
$9.95 |
| $50.00 - $99.99 USD |
$10.95 |
| $100.00 - $199.99 USD |
$11.95 |
| $200.00 - and up USD |
$12.95 |
Shipping Charges - USA only (rush
delivery):
Merchandise Total Shipping
Charge
| $0.01 - $34.95
USD |
$28.95 |
| $34.96 - $99.99 USD |
$39.95 |
| $100.00 - and up USD |
$49.95 |
Note: Orders over $200.00 may require additional fees. You will be contacted you
if necessary to charge additional fees. You will have the option of paying the
additional fee or canceling the order if it exceeds your budget. Thank you for
your understanding.
Also, there is an
additional
fee for rush orders depending on the amount of your order. This means your order
will be processed in 5 business days, as opposed to 3 weeks. Please note that if
you are ordering several custom items that are not in stock and must be made,
then your order may take up to two weeks to be processed.

International Shipping:
We have
recently configured our online processor for international orders. Shipping
costs are calculated based on the number of items sold. Shipping method is
Priority International which includes limited insurance and tracking. Estimated
shipping time is 7 to 10 days.
Please note that international
delivery is only guaranteed as far as the package can be tracked, usually to
Customs in the recipient's country. Refunds cannot be given for items that arrive damaged to destinations outside
the U.S., nor can items be replaced.
Merchandise Total Shipping
Charge
| 1 to 9 items |
$30.00 |
| 10 items and up |
$43.00 |
Please note that if
actual shipping charges greatly exceed our average cost, you will be charged for
the difference. It is impossible to list every country and the actual cost to
each country, so our charges are based on an average cost determined by the
typical cost of shipping to the various international regions we ship to.
Duties and taxes may be charged to the buyer on certain
items and vary according to each country. Any duties and taxes that come due
upon receipt of your order are the sole responsibility of the customer. The
Mystic Voodoo is not responsible for the duties and taxes due in your country.
Thank you for your
understanding.
Priority Mail International
Insurance
At
the sender's option, Priority Mail International (flat-rate envelope and small
flat-rate box not included) packages mailed to many destination countries can be
insured against loss, damage, or missing contents. Comparable insurance coverage
is not available to senders who mail letter-post items to those same countries.
The following table contains the insurance fees that are applicable to Priority
Mail International packages.
Insurance Fees
 |
| Indemnity Limit Not Over |
Canada
* |
All Other Countries |
| $50 |
$1.75 |
$2.50 |
| 100 |
2.25 |
3.40 |
| 200 |
2.75 |
4.40 |
| 300 |
4.70 |
5.40 |
| 400 |
5.70 |
6.40 |
| 500 |
6.70 |
7.40 |
| 600 |
7.70 |
8.40 |
| 675 |
8.70 |
N/A |
| 700 |
N/A |
9.40 |
|
Additional Indemnity * |
N/A |
1.00 |
* The insurance indemnity limit for parcels to Canada is $675.00.
To determine the fee when the amount of insurance exceeds $700.00,
add $1.00 for each $100.00 or fraction thereof of additional coverage.
Please note that shipping terms are subject to change per the United
States Postal Services and we have no control over such changes.
Insurance prices are accurate as of August 15, 2009. |
Once we ship your package
to you we can not be held responsible for it or its delivery. Although there
rarely is a problem with shipping overseas, it depends on the country in terms
of how long the package will be delivered to you and any problems you might
encounter.
Please note that if packages are undeliverable due to
incorrectly supplied address information, shipping charges will not be refunded.

Important Shipping Notes:

Shipping is our biggest expense. We pay ridiculous
penalties if the addresses provided are incorrect or incomplete. Please help us
get your orders delivered quickly and efficiently- by checking apartment
numbers, spelling of street names, and by sending us complete address
information.
You can help us avoid raising our shipping rates by
providing commercial addresses whenever possible.
Please note that if packages are undeliverable due to
incorrectly supplied address information, shipping charges will not be refunded.

Important Shipping Notes:
-
If you are paying my personal check or money order, please be
advised that we will hold your check/money order until it clears prior to sending your
items.
-
Many of the items are crafted on a per order
basis; thus, your order may not be shipped immediately. Keep in mind that all
items are created by one artist who works as quickly as
possible to fill orders. All artwork is subject to quality control. This means
it has to meet set standards for high quality in order to be shipped. If there
is a significant delay in the creation of your items, you will be notified
of
the status of your order. Please allow 3 to 6 weeks for the creation and
delivery of your items.

Need Rush Delivery?
No problem! If you need
your items faster, simply send an email with your timeframe, and if
the item you desire is in stock, we will arrange to ship it priority mail for an
extra fee of $25.00. Custom orders can also qualify for rush order; however,
given the handcrafted nature of the items, a minimum of two weeks is needed.

Questions?
Feel free to
drop us a line if you have any questions, comments, or concerns. We will get back to you within
24 hours with a response.
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